How can I reach Copperstrait support or report abuse?

What makes a support email easy to answer?

A precise email gets a precise answer the first time. Put these in the message:

• the order reference (ORD-…) from your dashboard;
• the server's IP address, plan, city and system;
• the commands you ran and the error text word for word, for example Connection refused;
• the time of the problem, ideally in UTC.

Never paste the account number, a root password or a private key into an email. A public key, the .pub file, is fine to share. Root over SSH from the first minute: add a public key at checkout and password login stays disabled, or leave it out and a temporary root password comes with the server, to be changed when you first log in.

My server stopped answering: what can support do?

Support reboots or reinstalls it for you. No IPMI or KVM-over-IP console is given to customers; the team runs the reboots and reinstalls you request in the dashboard. Use the dashboard to ask for a reboot, a reinstall or a cancellation, and the team carries it out; a reinstall clears every disk.

Start with a reboot request from the dashboard, then wait several minutes: bare metal restarts slower than a VPS. If SSH stays silent, write to support. Mention the IP address and what changed last, such as a firewall rule or a kernel update. Backups are not part of the service: keep copies of your data on another machine.

Can I change the disk layout before delivery?

Yes, while the server is still being prepared. On two-disk servers the system is mirrored in software RAID 1 unless you ask support, before delivery, for RAID 0 or separate disks. Send support the order reference and name the layout you want (RAID 0, RAID 1 or no array). Once the server is delivered, a new layout means a reinstall, which clears every disk.

How do I report abuse from a Copperstrait IP address?

Write to [email protected] with enough detail to find the server and the activity. Include:

• the Copperstrait IP address involved;
• the date and time, in UTC or with the time zone;
• what happened: spam, phishing, malware, a scan or an attack;
• evidence, such as log lines, full email headers or the URL.

The Copperstrait acceptable use policy lists the banned uses and explains how reports lead to suspension.

What happens if my account number is lost?

Recovery works only through an email address on the account. Your account number is the key to your account, so store it well. If you add an email it can be recovered; if you do not, a lost number is gone for good.

• With an email: use "Forgot your account number?" on the dashboard sign-in page, and the number goes to that address.
• Without an email: support cannot restore access. Copperstrait holds no identity, so nothing else proves the account is yours.

Keep that number in a password manager from day one.

Is there a phone number or a chat account?

No. The two email addresses above are the only way to reach us. There is no Copperstrait phone line, chat app account or social media profile. Anyone offering Copperstrait support elsewhere is not us, so never give them payment or login details.

Which pages answer the usual questions?

Many questions are answered before you write:

• plans and prices: the Copperstrait pricing page;
• payment, identity, delivery and China: the Copperstrait FAQ;
• money back and credited days: the refund policy;
• the path from payment to a running server: how Copperstrait works.